Refund policy
Return & Refund Policy
At Invincible Realm, we want you to be happy with your order. Please read our return and refund policy carefully before making a purchase.
Returns
Customers have 14 days from the date they receive their order to contact us and request a return.
To be eligible for a return, the item must be unworn, unused, unwashed, in the same condition that you received it, and in its original packaging where possible.
To start a return, please contact us at:
Please do not send any items back before contacting us first. We will provide return instructions after reviewing your request.
Return Shipping
For standard returns, the customer is responsible for paying return shipping costs.
If the item is faulty, damaged, or incorrect, Invincible Realm will help resolve the issue and may cover the return shipping cost where required.
We recommend using a tracked shipping service when returning an item, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your returned item, we will notify you by email.
If your return is approved, your refund will be processed to your original payment method.
Refunds are usually processed within 14 days after we receive the returned item. Please remember that your bank or payment provider may take extra time to process and post the refund.
Faulty, Damaged, or Incorrect Items
Please check your order when it arrives.
If your item is faulty, damaged, or incorrect, contact us as soon as possible at:
Please include your order number, a clear photo or video of the issue, and a short explanation of the problem.
For faulty, damaged, or incorrect items, customers may choose between a refund or a replacement, depending on the situation and product availability.
Exchanges
At this time, we do not offer size exchanges.
Please check the size guide carefully before placing your order. If you are unsure about sizing, contact us before ordering and we will do our best to help.
Custom or Personalised Products
Custom or personalised products cannot be returned or refunded unless they arrive faulty, damaged, or incorrect.
This includes any item made specifically for you, including products with custom names, photos, designs, or personal details.
Order Cancellations
Orders are processed as quickly as possible. If you need to cancel your order, please contact us immediately at:
We cannot guarantee cancellations once the order has already been processed or shipped.
Shipping Times
Our average processing time is 2–5 business days.
Our average delivery time is 10–20 business days after processing.
Delivery times may vary depending on your location, courier delays, customs, or supplier processing times.
Lost or Delayed Orders
If your order has not arrived within the expected delivery time, please contact us at:
We will check the order status and help you find a solution.
Contact Us
For return, refund, or order questions, contact us at: